CANCELLATION AND REFUND POLICY
CANCELLATION AND REFUND POLICY
Astoria Residences will issue a refund for the rent in accordance with the following terms:
- If the cancellation request is received at least 31 days in advance, the Tenant’s liability will be waived for the balance of the rent for the remainder of the term and the rental amount paid will be refunded in 21 days. The security deposit is not refundable (refer to our deposit return policy).
- If the cancellation request is received between 10 days and 30 days, the Tenant will be charged a 2-week period of rental payment and his/her liability will be waived for the balance of the rent for the remainder of the term after 2 weeks, and the rental amount paid exceeding 2 weeks will be refunded in 21 days. The security deposit is not refundable (refer to our deposit return policy).
- If the cancellation request is received in less than 10 days of the arrival, the Tenant will be charged a 4-week period of rental payment and his/her liability for the balance of the rent will be waived for the remainder of the term after 4 weeks, and the rental amount paid exceeding 4 weeks will be refunded in 21 days. The security deposit is not refundable (refer to our deposit return policy).
- If the cancellation request is based on a visa denial and supported by valid proof, the Tenant’s liability for the balance of the rent for the remainder of the term will be waived and the rental amount paid will be refunded in 21 days. The security deposit is not refundable (refer to our deposit return policy).
The general terms for cancellation policy after arrival are stipulated in section 23 of the Lease Agreement as follows: “In the event of early termination of this Lease by Tenant(s), Tenant(s) will be responsible for the agreed upon monthly rent until the termination date stated in this Lease. Tenant(s) will also be held responsible for costs related to advertising for a replacement tenant and those costs necessary to ready the premises for the replacement tenant, including but not limited to painting and cleaning.”
However, there may be unforeseen circumstances that emerge which may cause the Tenant(s) to leave the room before the lease end date. Astoria Residences may agree to release the tenant from the contractual obligations providing the following conditions are met:
1- The lease termination request should arise from an extenuating circumstance, including serious illness and government obligation, along with a supporting proof from an authorized agency.
2- The Tenant(s) finds a suitable replacement to occupy the room / apartment for the remainder of the Agreement and the accommodation application of the person willing to take the room is approved by Astoria Residences.
3- If Tenant(s) fails to find a suitable replacement in a reasonable period, Astoria Residences will take charge of finding a suitable replacement for the room and a $250 marketing and placement fee will be levied on the Tenant(s)’ account.
4- In both cases, Tenant(s) will be responsible for the rent until a suitable replacement is found or until the Agreement with Tenant(s) ends, whichever occurs first.
5- Termination request will not be considered unless the Tenant(s) has completed at least a 16-week period of accommodation, and long-term booking discounts (if) given to Tenant(s) will be levied on the Tenant(s)’ account.
DEPOSIT RETURN POLICY
Tenant(s) will pay to Lessor the sum of $500 as a security deposit to book the room and cover any loss, excess cost or damage to Lessor. Tenant(s) may not, without Lessor's prior written consent, apply this security deposit to the last rent or to any other sum due under this Agreement. After Tenant(s) have vacated the premises, returned keys, and provided Lessor with a forwarding address, Lessor will give Tenant(s) an itemized written statement of the reasons for, and the dollar amount of, any of the security deposit retained by the Lessor, along with a check for any deposit balance. After the new linen set and furniture depreciation deduction of $100, the maximum amount to be returned will be: $400.
All tenants are expected to cooperate with the Lessor to determine the responsibility of the damage made to the furniture and/or to other items in the common areas to prevent deposit deduction from unrelated Tenants. In case of a damage/loss to the items in common areas, the Tenant(c) acknowledges the duty to cooperate with the Lessor to determine the persons(s) responsible for the damage or loss. The Tenant(s) further understands that his/her deposit may be deducted if the responsible person of the damage/loss cannot be determined due to the lack of cooperation.
Tenant(s) understand the responsibility to keep the premises clean, sanitary, and in good condition and, upon termination of the tenancy, return the premises to Lessor in a condition identical to that which existed when Tenant(s) took occupancy, except for ordinary wear and tear. Tenant(s) further agrees to reimburse Lessor, on demand by Lessor, for the cost of any repairs to the premises damaged by Tenant(s) or Tenant's(s’) guests or invitees through misuse or neglect.
The deposit will be returned within 21 business days after the end date of the stay, provided that the contractual conditions have been met and Tenant(s) ceases the use of the unit in accordance with the Agreement. Other outstanding amounts (if there are any) may also be deducted from the security deposit before it is returned.
If, after booking the room, Tenant(s) fails to take possession of the premises or vacates the premises before the term ends, the security deposit will not be returned under any conditions, and Tenant(s) may still be liable for the balance of the rent for the remainder of the term and complying with other terms of the Lease Agreement (refer cancellation and refund policy).